Policies

Check In: 3:00 P.M. until closing, please call for after hour arrival instructions.
Check Out: 10:00 A.M.

Note: Check in may be delayed due to housekeeping or maintenance. During arrival you will be asked to provide a valid drivers license and current credit card. If you do not have a credit card, a cash deposit will be required.

2013 Rental Rate Season Dates:
(O) Off Season	Jan. 1, 2013 ‘til Mar. 29, 2013 Oct, 5, 2013 ‘til Mar. 30, 2014
(L) Low Season	Mar 30, 2013 ‘til May 10, 2013 Sep.14, 2013 ‘til Oct 4, 2013
(S) Shoulder Season	May 11, 2013 ‘til Jun. 14, 2013 Aug. 17, 2013 ‘til Sep. 13, 2013
(P) Prime season	Jun. 15, 2013 ‘til Aug.16, 2013

Note: Rental rates increase during the weeks of Easter, Mothers Day, Memorial Day, 4th of July, & Labor Day. All rental rates are subject to change without notice. Quoted prices are based on beach location, property quality, condition, furnishings and number of people the property will accommodate.

Rental Days:

Summer Season: Weeks only - Saturday to Saturday. (Unless otherwise noted) Partial week rental may be available with 4-day notice.

Off-season: 2-night minimum. Monthly rentals are available for Snow Birds.

Linens: Linen is not included in your reservation (unless otherwise noted). For your convenience sheets, pillowcases, towels and washcloths are available for rent at Grand Strand Vacations. Please ask our Vacation Specialists about our linen packages when booking your vacation.

Complete Linen Package:
King, Queen, or Double (2 sheets, 2 pillowcases, 2 towels, 2 washcloths)	$25/bed
Single or Twin (2 sheets, 1 pillowcase, 1 towel, 1 washcloth)	$17/bed
Bed Package:
King, Queen or Double (2 sheets, 2 pillowcases)	$15/bed
Single or Twin (2 sheets, 1 pillowcase)	$12/bed
Bath Towel Package:
2 towels, 1 washcloth	$9.00
Bath Mat Package:
2 mats	$4.00
Kitchen Package:
1 dish towel, 2 dish cloths	$5.00
Other Services: (please advise 2 weeks in advance)
Make Beds (each bed):	$10.00
Delivery Fee:	$20.00
Mid-week Clean (speak with Housekeeping for quote)	Get Quote
Late Fee (if paid at check-in)	$40.00

Early Check In: We offer a limited number of 12:30 PM Check Ins for those guests with special arrival needs. A fee of $125.00 will be charged to cover housekeeping and administration expenses. No early arrivals will be permitted to check in unless requested and paid in advance. Ask our Vacation Specialists about details.

Check Out: Before 10:00 AM (or earlier) on day of departure. There is a $50.00 surcharge per hour for every hour if property is not vacated by 12:00 pm. If check out has not occurred by 12:00 pm of departure day a full days rent will charged.

Capacity of Accommodations: All properties have maximum capacity levels regardless of available bedding. Exceptions are made only for infants in cribs. Misrepresentation will result in eviction without refund. Campers are allowed only for transportation. Hook-ups are against city ordinance. Some properties restrict recreational vehicles; such as motorcycles and trailers. Please consult with our Vacation Specialists before booking your vacation.

Booking a Reservation: When you have made your property selection; contact our Vacation Specialists to book your selected property. Once you have booked your reservation you will be sent a personalized Rental Agreement, requesting a deposit and signatures. Grand Strand Vacations must have a signed Rental Agreement prior to check in. We invite and encourage personal inspection of properties prior to booking of reservation.

Taxes & Fees: You will be charged: the published rental rate for your stay, a reservation fee, a $35.00 Accidental Damage Waiver fee, Sales & Accommodation taxes totaling: 12% and a  Destination fee. As an option to you travel insurance is available. The cost of travel insurance is 6.95% of your gross rental rate. (All payments must be paid in U.S. Dollars, drawn on a U.S. Bank.)

Reservation Deposit: 50% of the gross rental amount, which includes taxes and fee’s, must be paid to confirm a reservation. This is due within 7 days of making the reservation, or the reservation will automatically be cancelled. Personal checks are acceptable, only if received 30 days prior to your arrival date. Credit Card deposit is necessary when your arrival is within 30 days. Payment in full is required when booking if your reservation and arrival date is in less than 30 days.

Balance Payment: Your balance payment, as outlined on the rental agreement is due 30 days prior to check-in. MasterCard, Visa, Discover or personal check will be accepted. However, WE CANNOT ACCEPT PERSONAL OR BUSINESS CHECKS LESS THAN 30 DAYS PRIOR TO ARRIVAL. *There will be a $50.00 fee for returned checks. *There will be a $40.00 surcharge if balance not paid in full prior to arrival.

Vacation Rental Insurance: Vacation Rental Insurance is available for reservations made 7 or more days in advance and is offered when you make your reservation. Your Rental Agreement will outline the cost of this insurance, and is included in your deposit request payment. A pamphlet with detailed insurance information will be sent with your Rental Agreement. You may call CSA Travel Protection for further information at 1-866-999-4018. Please CLICK HERE for more information on our CSA Insurance policy. This insurance also protects you and your family if an emergency family illness or death should occur and prohibit you from vacationing. We recommend you purchase this insurance for your protection.

Peace of Mind - Accidental Damage Waiver: All reservations will be charged a mandatory $35.00 surcharge for an Accidental Damage Waiver. It will be automatically added to each reservation at booking. This fee is not refunded or applied to future rentals. The Accidental Damage Waiver does not negate your responsibility as a tenant. The damage waiver is limited to a maximum coverage of $1000.00 per reservation and all guests staying in the property will be covered by this waiver and will not be obligated to pay for accidental loss of damage to the rent unit or its contents. The Accidental Damage Waiver does not include: Intentional Acts, gross negligence or willful conduct. For more information please ask for a copy.

Privately Owned Properties: Our Vacation Rental properties are all privately owned and reflect the individual tastes of the owner. Grand Strand Vacations can not make changes to furnishings or equipment without the consent of the property owner. The same are subject to change without notice or compensation. Each property is equipped for simple housekeeping, providing cookware, dinnerware, bedspreads, mattress pads, & pillows. You will need to bring any disposable items you may need.

Non-Smoking Properties: Smoking in a Non-Smoking Property is prohibited. If a property is discovered to have been smoked in, a $500.00 surcharge will be charged to the guests credit card/Security Deposit.

What you need to Bring: Bath, beach & kitchen towels, bed linens, blankets, a cooler (for frequently used beverages), cleaning supplies and paper products. Don’t forget your camera! Properties are set-up for simple cooking and housekeeping. Property items (such as bedspreads, pillows, chairs, pots, pans, dishes, glasses or silverware) are not to be taken out of the property (to the beach or other properties).

Pools: Pools are generally opened before Easter and closed down on or around October 1. Spas will be made available for use by request and require 6 hours to be properly heated. Pools that have the ability to be heated will only be heated during the off season and may require an additional charge. Because Grand Strand Vacations in not in charge of pool maintenance at any of our properties we can not be held responsible nor will issue a refund or transfer a reservation for pools that are (but not limited) to the following: out of order, dirty, cold, considered to small, or over crowded. Ask for details.

Our In-house Maintenance and Housekeeping Staff: are here to make sure that your vacation home is in the best condition that it can be. If you should discover otherwise, please report it to us immediately and we will correct it as quickly as possible. Check out is NOT the time to let us know about problems. We cannot issue refunds for mechanical breakdowns or cleanliness issues. In order to make timely repairs or inspection, Grand Strand Vacations' personnel or representatives shall have the right to enter the property at reasonable hours. If a service call is made and entry refused, renter will be held liable for service call fee.

Refrigerators and Freezers: Prior to your arrival, the refrigerator may have been left open for a period of time during cleaning. It can take as long as twelve (12) hours for your food to cool and for the refrigerator to return to a medium temperature, especially if you fill it with warm groceries. To avoid the refrigerator going into the defrost cycle make sure the refrigerator and freezer are always set at a medium temperature. If the refrigerator is turned to the highest setting, the humidity will cause the coils to ice up and prevent cool air from reaching the refrigerator compartment, while the freezer compartment remains cold. If this occurs, please return the unit to a medium setting with both controls and allow time to defrost and sta¬bilize. Helpful Hint: Your groceries will cool faster if you avoid frequent opening and shutting of the refrigerator door during the first evening, use an ice filled cooler for drinks. Refrigerator complaints made on the day of your arrival will not be responded to until the next day and there is confirmation of continued problem.

Security Deposit: If the registered guest presents a valid MasterCard, Visa or Discover Card, we will not require a security deposit. If a valid credit card is not available, you must pay an additional $300.00 to $500.00, (depending on the property) CASH Security Deposit is required. Please allow up to 4 weeks for return of the deposit, less any charges. Charges are but not limited to:

• Damage: Cost of Repairs.
• Excessive Cleaning: Cost of extra cleaning
• Late Checkout: $50.00 per hour, after 12:00 p.m. one (1) night’s rent will be charged
• Lockouts: After hours key delivery $30.00.
• Lost Keys: Guest will be charged $100.00 per key.
• Maintenance: Please keep in mind that service calls are charged to the owner. Guests will be charged for any unwarranted service calls.
• Pets: Violations of the PET POLICY is grounds for eviction without refund and the security deposit will be charged to cover extermination charges for fleas and cleaning.
• Rearranging furniture: Rearranging furniture is prohibited. Fees will be charged for us to move furniture back to the original location.
• Telephone: All long distance tolls plus a $20.00 processing fee.
• Trash pick up: $50.00 if Grand Strand has to pick up or move improperly placed trash.
• Smoking: Smoking in nonsmoking properties will result in a $500 charge.

Adherence to all policies as outlined on the lease and occupancies are enforced. Failure to comply will mean no future rental to that occupant.

Property Telephones: Property phone numbers will appear on your rental agreement. Not all properties have telephones. No long distance calls are to be placed unless they are collect or billed to your credit card. Many of our units have telephones with toll restriction, which prevents anyone from dialing long distance. No collect calls are allowable on phones with this feature. *There is a $20.00 fee for calls billed to owners.

Sofa Sleeper: We do not recommend sofa sleepers for adult use. We ask that they be for the use of children only.

Pet Policy: We have a few Pet Friendly properties, and are notated throughout this website. They require a $200.00 non-refundable pet fee. **Having a pet(s) in a non-pet friendly property is a violation and material breach of Grand Strand Vacations Rental Agreement and is grounds for eviction without refund and additional fees will be charged depending on the amount of excessive cleaning, damage and extermination that is needed. An additional pet contract will be required for reservations with pets. Ask for details.

No House Parties: We have the right to and will terminate any rental, with no refund, if, in our opinion, the renter is detrimental to the property.
A. We rent strictly to families and mature persons over the age of 25.
B. Absolutely No House Parties, Fraternities, Sororities, Motorcycle Groups or Youth Groups are allowed.
C. No children will be permitted to check-in without their parent(s).
D. Parents must occupy the same property during the term of this agreement; adult supervised, non-family groups are considered house parties.
E. Should a house party or group attempt to occupy the property by any devise, they will be immediately evicted and/or admittance refused and the reservation deposit, rent and security deposit will be forfeited as liquidated damages.
F. The person(s) will be responsible for any and all legal fees, and any other expenses, which may result, in addition to any right or remedy available by law.
G. If at the time of your departure, it is determined your group has been a House Party, your credit card/ security deposit will be charged depending on the amount of excessive cleaning and repairs that is needed.
H. UNDER AGE DRINKING AND ANY DRUG USE WILL BE TURNED OVER TO THE AUTHORITES.

Event Fees: An event fee of $600.00 is charged for weddings, Family/Class reunions or any event that would be beyond the scope of a vacation. This fee is in addition to the reservation fees and taxes.

Cancellation Policy: If you must cancel, your reservation deposit will be refunded, less a $150.00 administration fee, ONLY if the same property is re-rented for an equal number of days and the same dollar amount as your original reservation. If we are unable to re-rent the property, all payments will be forfeited with no exceptions unless your reservation is covered by Vacation Rental Insurance.

Departure Cleaning: We provide departure cleaning for you (unless otherwise noted). Prior to your departure you are required to remove all items from the freezer and refrigerator, run the dishwasher and return items to their original places, carry out all trash, and close and lock all the windows and doors. You must leave the property in a secure and orderly fashion.

Trash Pickup: Please Review the NMB Policy for Trash - and the NMB Pickup Schedule

Parking Permits: Parking permits are required at most properties. Some properties have parking restrictions. Please ask. Condos are allowed only two (2) Vehicles, some only allow one (1). Additional vehicles may be parked on adjacent lot at our office with a GSV parking permit.

Construction: Tourism is the largest industry in the North Myrtle Beach area and new houses and condos are always being built. We cannot predict the locations, times, or amount of construction activity. With that said we may not be able to inform you at the time of your reservation whether or not your accommodations are near a construction site. Should you find yourself near construction, please exercise patience and understanding. In the event it becomes intolerable, we will do our best address the problem but no refunds or moves can be guaranteed.

Lost and Found: We cannot be held responsible for items left behind. We do make every effort to locate and return them to you. We will locate, package and return items for $25.00 plus postage.

Concierge Services: Fax, copy machines, and internet access are available at our office. Also, please ask our advice on local restaurants, fishing, shopping and any other activities you may be interested in during your stay on the Grand Strand.

Special reminders: All town, community, county and state ordinances and laws are to be observed. Grand Strand Vacations cannot be held responsible for any violations. Please call with any questions any time.

Locked Closets: Owner’s reserve that right to have private storage closets on site. These areas are absolutely not included in the rental agreement. Entry into locked closets is prohibited and considered damage to the property. You will be charged accordingly.

Substitutions: From time to time, properties become unavailable for rental due to unforeseen circumstances. If this should happen, we at Grand Strand Vacations may provide the renter with substitute, comparable accommodations without notice for the same period of time. If comparable accommodations are not available, rents or deposits will be refunded.

2014 Reservations: “Continue the Tradition”. 2013 renters have first priority for the same property in 2014, until checkout. However, please, try to make your reservation by Thursday of your vacation stay.  A non-refundable $150.00 tentative deposit is due at time of booking the reservation for the following year and is deducted from the reservation deposit, due January 20th, 2014. Please contact our office for further details. Rates are not guaranteed for next year.

• The information on this website is an overview of our rental policies. Specific policies are explained in the Rental Agreement.
• The Agent shall place the advanced rental payments and security deposits in an interest-bearing trust account with an insured South Carolina bank with accrued interest payable to the agent.
• Every effort is made to ensure that the information on this website is accurate and complete. However, we cannot be held responsible for possible typographical errors or changes in furnishings, equipment, bed arrangements or pricing.